Refund policy

Returns
Items can be returned within 14 days of receiving them. The item should be unused and in the same condition that you received it. It must also be in original packaging. Once the item(s) have been received and we are happy that it is unused your refund will be processed.

To complete your return, a receipt or proof of purchase is required.

Refunds will not be granted for any item(s) that have been personalised, that is not in its original condition, or is damaged for reasons not due to our error.

Refunds (if applicable)

Refunds minus the shipping cost will be credited back to the credit card the purchase was made with. An email will be sent to you once this has been done.

If you haven’t received your refund please contact your bank or credit card company in the first instance. It can sometimes take sometime for the payment to be processed. 
If after that you still have not received your refund, please email me at sales@katgrantstudio.co.uk.

Cancellations

Orders can be cancelled by contacting me at sales@katgrantstudio.co.uk prior to dispatch and where the item has not been personalised. The order will be cancelled immediately and funds refunded within 5 business days. Where the item has been dispatched it will need to be returned. Refer to the returns section above.

Sale items
Sale items will be refunded at the price they were purchased, even if the sale has ended and the item returned to its original price.

Exchanges
Only damaged or defective items will be exchanged.

Send me an email at sales@katgrantstudio.co.uk so that we can arrange the return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
Email me at sales@katgrantstudio.co.uk to arrange where to send the item.

You are responsible for paying the shipping costs for returning your item. 

When returning your item, please consider purchasing trackable shipping and/or insurance, as I am unable to guarantee that your item will be received.